Virgin Trains’ Cheshire Stations are the best
Crewe (Principal Stations Award)
Sheila Breeze, Station Manager, Crewe (left)
David Roberts – Special Guest Retired Managing Director, Roberts Bakery.
Virgin Trains has scooped two top awards in the annual Cheshire Best Station awards, held on 18 January 2012. Both Crewe station (for the fourth year running) and Runcorn station (third year running) won awards this year.
Crewe (Principal Stations Award)
John Hulme, Organiser of Cheshire Best Kept Station, said: “Our Principal Stations Award celebrates Cheshire’s larger railway stations which we know are a challenge to upkeep especially if that station is used by over three million passengers a year. New Station Manager, Sheila Breeze, has certainly stood up to that challenge and it is obvious that Virgin’s elite customer training, matched with a manager that has worked up through the ranks of the company, has played a large part in the success of the station. All this has certainly led to Sheila and her team at Crewe understanding passengers’ needs and requirements.”
Sheila Breeze, Virgin Trains’ Station Manager for Crewe, began her railway career at the station in 1998. Sheila said: "I am delighted that the hard work and enthusiasm of the Virgin Trains’ staff at Crewe have been recognised. We have a great team here and it has been a pleasure to lead them since I became Station Manager a year ago.”
Runcorn (Best Staffed Station Award)
Left to right:
David Roberts – Special Guest and Retired Managing Director, Roberts Bakery
Keith Millard – Station Manager, Runcorn : Cllr Keith Morley – Mayor, Halton Borough Council.
John Hulme said: “Our Best Staffed Station Award is for the staffed station that provides its customers with the best customer experience. Keith Millard and his staff at Runcorn Station should be congratulated on the impeccable service that this busy customer friendly station provides its passengers. Once again, it is clear than Virgin’s investment in its people shines through in the reports we receive from the travelling public.”
Keith Millard, Virgin Trains’ Station Manager for Runcorn, said: "This award is an accolade for my team who pride themselves on providing excellent customer service, which they deliver consistently day in, day out. I am very proud to be part of the team at Runcorn as Station Manager.”
