Manchester Tourism Awards 2010 winners announced

May 31st, 2010

awards dinnerThe winners of the Manchester Tourism Awards 2010 were revealed in an impressive ceremony held at the Hilton Manchester Deansgate.

The awards were hosted by actor and comedian John Thomson and attracted an audience of the region’s most influential tourism representatives.

The winners were:

Access for all Award: Chill Factore
All staff undertake disability awareness training, which includes role playing as a visitor with access needs. The venue works very closely with Disability Snowsport UK and provides adaptive skiing tuition with dedicated instructors for visitors with disabilities. Commended for their work with charity disability groups across the Northwest.

Business Tourism Award: Manchester Central Convention Complex
Demonstrated clear value to the city and the economic impact of the conferences held at Manchester Central. The newly developed facilities have created a world class conference and exhibitions venue in the city, with matching high levels of customer service.

Large Hotel of the Year: Radisson Edwardian Hotel
The Radisson Edwardian demonstrates a very high quality guest welcome, and combined with the excellent room facilities and good standards of customer service, this hotel is a very worthy winner.

Small Hotel/B&B of the Year: Cherry Clough Farmhouse Accommodation
An impressive applicant with extremely high standards throughout, offering all guests innovative personal touches to make their stay extra special. A shining example of what can be done with a small property in the countryside of the city region. A great ambassador for the beautiful area of Saddleworth.

Large Visitor Attraction of the Year: Manchester Art Gallery
The Art Gallery continues to go from strength to strength. Its commitment to staff training and sustainability helps to create a great visitor experience. The Art Gallery’s partnership working with other attractions across Manchester has further enhanced its position as a must see for any visitor to the city.

Small Visitor Attraction of the Year: Stockport Air Raid Shelters
This attraction is truly unique and a great asset to Stockport’s visitor attraction offer. With friendly and professional, all visitors can enjoy an authentic and very interesting experience.

Taste of Manchester Award: The River Bar & Restaurant at the Lowry Hotel
This restaurant delivers impeccable service and exceptional food. The staff were particularly commended, offering very high levels of service on all occasions. The restaurant has a great dedication to using local produce which is clearly and informatively described on the menu. It is a faultless dining experience with a great atmosphere, and also demonstrates real value for money.

Tourism Retailer of the Year: Christmas Markets
Great national appeal and continues to grow year on year. The markets are a great seasonal asset for the city, and have rightly become a must-do for all visitors to Manchester over the Christmas period.

Tourism Event of the Year: Manchester International Festival
An excellent submission that demonstrated the true nature of the festival’s international significance. Top marks were awarded for the sustainable policies the festival has in place, and also the wide range of events the festival promotes; events that appeal to different groups of visitors.

Tourism Experience of the Year: Angels of Anarchy at Manchester Art Gallery
This extremely successful exhibition attracted a large number of national and international visitors to the museum. The successful delivery of this exhibition has shown the gallery is well placed to deliver future high profile exhibitions.

Sustainable Tourism Award: Manchester International Festival
A really strong entry with a high level of understanding of all aspects of sustainability, including environmental awareness, community engagement and educations and training.

Serviced Apartments of the Year: The Atrium by Bridgestreet
The investments the Atrium has made in their staff training and development have led to really high levels of service at the property. The high level of repeat business is very impressive. Great to see emphasis placed on keeping guests informed of what to see and do in Manchester.

Outstanding Customer Service Award: Roland Hoffman – The Lowry Hotel
Roland was cited as an extremely passionate and dedicated member of the team at the Lowry Hotel. The levels of service he offers to all guests is of the highest standard and he also acts a excellent motivator for his team, bringing the best out of their skills and encouraging them to follow his own high standards of customer care.

The CityLife Night Time Award: Band on the Wall
This award was voted for by members of the public. Readers of Citylife were asked to vote for the one night-time venue in Manchester that they would choose to take a new visitor to.

The BBC Radio Manchester ‘People’s Choice’ Award: Heaton Park
This award was selected with the support of the public. BBC Radio Manchester asked their listeners to suggest attractions or activities that they thought would make an enjoyable daytime experience for visitors to the city.

Paul Simpson, managing director of Visit Manchester, the tourist board for Manchester city region said: “This year’s winners and nominees have proven that during a time of economic difficulty, the highest quality of customer service is more important than ever.

“With the situation now improving, it is due to the hard work and commitment of those working within the industry that the city is able to call itself a top tourism destination. Manchester consistently proves it has many top quality entrants in these awards and this year was no exception. All winners should be proud of their achievements.”

The Manchester Tourism Awards were organised by Marketing Manchester, the agency charged with promoting Manchester on a national and international stage. The awards are supported by Northwest Regional Development Agency (NWDA) and numerous sponsors.

Nick Brooks-Sykes, director of tourism, NWDA said: “Manchester is a successful visitor destination, not only nationally, but on a global scale, thanks in part those individuals and organisations that have been recognised at this year’s Manchester Tourism Awards.

“The past 12 months have seen uncertain futures for many sectors, including the tourism industry; therefore tonight’s prize-winners should be particularly proud of their continued enthusiasm and dedication to delivering only the very best.

“I hope that some of tonight’s winners will continue their winning streak and ensure England’s Northwest is recognised as one of Europe’s top visitor destinations at the regional and national awards.”

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